Leading & Managing Change

Best Practices in Change Management Processes & Communication


Change is a fact of life in all teams, Organizations and countries. The Leadership of change is vital and no matter what activities a Leader or Manager becomes involved in, from strategy implementation to making simple amendments to a work system; all of these activities require change leadership skills. Every time a Leader or Manager makes a decision, some type of change occurs.

This LAKESHORE ISL Leading & Managing Change training seminar focuses on vital area of Leading Change, Organizational Culture and change; Organizational Development (OD) and Work Psychology. It is a unique LAKESHORE ISL Management & Leadership training seminar that provides guidelines on best practice, current ‘best-practice’ and skills development in organizational change leadership.

This LAKESHORE ISL training seminar is ideal for anyone who need to manage change in his or her organisation.

  • The Difference between Change Management and Change Leadership
  • The Importance of Communication during Change
  • Strategies and Tools for Effective for Change Management
  • Managing Employee’s Resistance to Change
  • The Psychology of Work


At the end of this LAKESHORE ISL training seminar, attendees will be able to:

  • Understand Human Psychology
  • Define what change is and how it impacts on the way people work
  • Design a suitable change management model in their workplace
  • Identify people’s responses to change and explore the reasons why people resist change
  • Describe organizational culture
  • Develop practical skills in change leadership
  • Design and Implement an effective Organizational Development (OD) based on improved performance

Training Methodology

Participants to this LAKESHORE ISL Leading & Managing Change training seminar will receive a thorough training on the subjects covered by the seminar outline with the facilitator utilising a variety of proven adult learning teaching and facilitation techniques. This LAKESHORE ISL Management & Leadership training seminar is very participatory and experiential. It involves theoretical insight, awareness building and a lot of skill practice in a group setting. The training seminar methodology includes individual and group activities focused on skill development. Case Studies and presentations will highlight the major teaching features. A variety of practical sessions and group interactions are into this LAKESHORE ISL training.

Organizational Impact

  • Practical  methodologies  that  can  help  improve  change  management initiatives
  • Understand the  importance of workplace psychology in change management
  • Build a compelling vision for change with all those involved
  • Develop best practice to achieve organizational effectiveness
  • Apply change leadership principals to achieve successful change initiatives
  • Develop a Strategy Focused Organisation (SFO)  through the Implementation of Change

Personal Impact

  • Learn the essential ingredients of change leadership
  • Develop skills in change management and leadership suitable for any organisation
  • Learn how to use practical change leadership tools
  • Understand the five psychological phases of change management
  • Appreciate issues around changing organizational culture
  • Learn how to develop and Implement an effective Performance Management System as a result of Change Management

Who Should Attend?

  • All Managers and Leaders who wish to enhance their competencies in change management
  • All Human Resource (HR) Personnel
  • People who are likely to take up managerial positions in the future that will involve managing change
  • Engineers and other Technical Professionals moving into Organizational Development (OD) or Business Partner (BP) roles
  • Occupational Health & Safety and training staff involved in change management
  • Those who received their training in Change Management in past years and need to be brought up to date with best practice in Change Leadership

Seminar Outline

Day 1

Understanding Human Psychology and its Impact on Change Management

  • What is Human Psychology?
  • Tip of the Iceberg Concept
  • Understanding Yourself
  • Developing  Self-awareness,  Trust  and  Communication
  • How Attitudes are formed?
  • Motivation at Workplace and What Drives People to be Motivated
  • The Key Drivers of Change
  • The Need for Change Management

Day 2

Approaches to Organizational Change

  • Where do you start with Organizational Change?
  • Anticipated Reaction to Change
  • What are typically the things which are required to Change?
  • Define the Scale of Organizational Change
  • Approaches to Organizational Change
  • Steps required to Implement Change
  • How to Sustain Change?
  • What is the impact of Appreciative Inquiry on Change Management?
  • Organizational Alignment around the Change

Day 3

Change Management and Change Leadership

  • The Five Psychological Phases of Change and their Effective Management
  • Difference between Change Management and Change Leadership
  • Leadership and Culture in Change Management
  • Change Management and Emotional Intelligence impact on Organization Performance
  • The Key Components of Emotional Intelligence Link to Leadership
  • Emotional Quotient (EQ) vs. Intelligence Quotient (IQ)

Day 4

Organizational Development (OD)

  • What is Organizational Development?
  • Introduction  to  Performance  Management Tool Namely the Balanced Scorecard
  • Defining Strategy and How to Translate It into Action and Execution
  • SWOT and PESTEL Analysis
  • Barriers and Success Factors to Strategy Execution – Culture, Leadership and Human Factors
  • Building a Strategy Focused Organisation (SFO)
  • Introduction to Strategy Maps


Developing Performance Contracts Framework and Scoring Mechanism

  • Developing Business Plan Methodology to Achieve the Strategic Direction of the Organization
  • Developing and Implementing Performance Contracts Framework between CEO and Functional Managers within the Organization
  • Developing a Comprehensive Balanced Scorecard and Scoring Mechanism for your organization using EXCEL
  • Seminar Review and Wrap-up