Improving Operation Performance and Productivity

Streamline Your Organization and Increase Your Output


To say that managing in any organization today is a challenge, is a true understatement. Just keeping one’s head above water is like running an obstacle course. Today’s organizational obstacle course is full of unexpected occurrences; potholes, pitfalls, roadblocks and unexpected detours.  In addition, it is mostly uphill to boot!

How can one cope? Better still, how can managers get ahead of the curve? That is the $60,000 question. Outsourcing, downsizing, rightsizing and feel-good programs – you have probably done them all.  In addition, you have probably seen little of the anticipated benefits. However, you are still challenged to make significant improvement, build a culture of continuous improvement and get ahead of the curve.

Impossible? Not really.

In this practical training seminar, you will:

  • Learn that the opportunities for improvement are significant
  • Have the tools to create seamless processes will produce dramatic improvements in productivity and response times to customers
  • Learn how to use measurement to improve accountability, and ownership
  • Be able to create a flexible and fast working environment


By the end of this training seminar, delegates will be able to: 

  • Create a high-performance culture
  • Streamline processes that are too long and unpredictable
  • Engage employees in a way that increases motivation, accountability and ownership
  • Track performance gains for all stakeholders
  • Create a proactive problem-solving culture

Training Methodology

The training course will be fast-paced and laden with useful tools and skills. The participants will get the confidence and tools to create a culture of change and challenge. They will enjoy the informal, learning environment, which will encourage active participation and sharing.

The workshop will incorporate state-of-the-art adult learning techniques that enable people to learn by listening, seeing, discussion and hands-on practice. Theory, ideas and concepts will be presented in the context of real world issues. Participants will also be given time to share their ideas in open sessions and in small group settings. They will be constantly busy and engaged in hands-on exercises, case discussions and simulations that approximate the reality of their working world.

Participants will go back to work with an action plan that they can put into practice right away.

Organizational Impact

Organizations will benefit from returning leaders who will:

  • Reorganize, rebuild and rejuvenate the areas for which they are responsible
  • Get employees committed to change and improvement
  • Improve measurement system to encourage continuous improvement and innovation
  • Benchmark work processes to identify new opportunities for improvement
  • Improve response times and consistency dramatically
  • Map work processes to identify and remove waste, duplication and non-value activities
  • Know when and how to outsource non-strategic operations

Personal Impact

Participants will learn to:

  • Lead a team on an ongoing journey of continuous improvement
  • Facilitate problem solving and process improvement teams
  • Create a modern measurement system that is aligned with corporate goals
  • Benchmark their performance so that great ideas and systems from within and outside of their organization are embraced
  • Make a calculated and informed decision regarding outsourcing
  • Create seamless work processes

Who Should Attend?

The training course is designed for organization leaders who are committed to moving away from the status quo. These change agents include:

  • Engineers
  • Team Leaders
  • Middle Managers
  • General Managers
  • Senior Leaders
  • Department Heads
  • Project Managers

Seminar Outline


New Organizational Challenges

  • The Challenge of Change
  • Thinking Strategically about Problems and Opportunities
  • The Challenge of conflicting Stakeholder Expectations
  • Identifying Management / Shareholder Expectations
  • Taking a Holistic approach to Continuous Improvement
  • Responsibility and Accountability
  • 3 Case Studies that Illustrate the Power of New Technologies, common sense and organizational restructuring
  • The 12 Drivers of Performance Improvement


Measuring Performance to Enhance Engagement, Accountability and Ownership

  • The Importance of having a Modern Measurement System
  • Aligning Matrix and the Mission
  • Setting SMART Objectives
  • Knowing How and When to Benchmark Performance
  • The Search for Best Practices
  • Planning for Improvement
  • Linking rewards to Performance


A Team Approach to Performance Improvement

  • Facilitating Team Meetings
  • The Role of the Manager in Building Ownership and Commitment
  • Knowing How to Facilitate Information, Problem Solving, Decision Making and Planning Meetings
  • Pareto and the 80:20 Rules
  • Tools for Root Cause Analysis: the Fishbone
  • Collecting Accurate and Representative Data
  • Encouraging creativity through Brainstorming


Process Mapping and Flowcharting

  • Process and the Challenge of Variation
  • Defining the Opportunity: the 80:20 Rule and the 95:5 Rule
  • Three Alternative Strategies to Developing a Process Map
  • The 12 Steps to Create a Process Map
  • The Power of Benchmarking
  • Identifying and Removing Waste, Duplication and Non-value Added Activities
  • Redesigning the process to make it “seamless”
  • Outsourcing decisions: The 10 Best Guidelines to Ensure Success


Implementing Change

  • Selling your Ideas: A Method of Presentation that Always Works
  • Getting Approval for Radical Improvements
  • Managing Change: Possible Reactions from People and How to deal with them
  • Forward Thinking: Prioritizing Challenges at Work
  • Setting up your First Team
  • Creating an Action Plan
  • Presentations
  • Workshop Review