Developing Excellence in People Leadership

Achieving Breakthrough Performance to Better Lead & Manage Teams


This LAKESHORE ISL Developing Excellence in People Leadership comprehensive training seminar incorporates a number of the most difficult leadership skills – the ones that deal with other people – into a two-week intensive program of people leadership with a focus on communication, interpersonal skills, motivation and organisational culture.

This 10-day LAKESHORE ISL training seminar will focus on:

  • Self-awareness, Self-development and Self-mastery
  • Advanced Communication and Interpersonal skills
  • Empowering Delegation Skills
  • Giving Constructive Feedback
  • Presentation Skills
  • Understanding Employees’ Personal Needs and Wants
  • Apply Individual Differences to Motivate Others
  • Increase motivation by removing self-limiting beliefs
  • Develop people and teams to self-perpetuate continual motivation
  • Motivate innovative and creative thinking into their employees

The training seminar is split into two modules:

MODULE I – Leadership, Communications & Interpersonal Skills

MODULE II – Managing & Motivating Towards Excellence

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a two-weeks training course.


  • Study effective management of our thoughts, beliefs, focus and action
  • Consider how to build confidence, enthusiasm and courage
  • Explore methods of improving communication
  • Analyse the public face of the leader
  • Gain insights into their own strengths and weaknesses and leadership styles
  • Be able to understand the emotional makeup of their teams, colleagues and customers
  • Be able to harness their employees’ emotional intelligence to release creativity in the workplace
  • Understand and practice key people skills to motivate towards excellence

Training Methodology

Highly interactive blend of informal lecture, group work discussion, exercises, case studies and videos. Any theory discussed will be grounded immediately in practical day-to-day work. Learning will be enhanced through active involvement in exercises followed by review. Opportunities for self-assessment will be provided and feedback on individual and group performance will be encouraged.

Organisational Impact

  • Improved communication throughout the organisation
  • Develop a new organisational culture – ‘Customer / People Centric’ Management style
  • Have more results focused people continuously and constantly
  • Highly motivate people at work
  • Create an innovative workforce
  • Become an organisation of leaders with an attitude for excellence achievement, commitment and passion

Personal Impact

  • Learn how to improve personal strengths and manage areas requiring attention
  • Improve communication and interpersonal and influencing skills
  • Enhance personal performance, credibility with colleagues and career success
  • Get motivated when and where you need
  • Understand employees and enhance their ability to motivate others in any given situation
  • Learn how to expand personal leadership and creativity skills to achieve full potential
  • Understand people and learn how to influence team, staff, managers and self


Who Should Attend?

  • All leaders and professionals who are motivated to be better prepared to lead their teams or workforce
  • Anyone interested in developing their skills in motivating and leading teams to achieve the organizational mission
  • Anyone who wants a better understanding of the psychology of workplace behaviour
  • Managers who are making the transition to leadership
  • Managers who want to expand their repertoire of knowledge and skills to get even more from their teams

Seminar Outline

Module I – Leadership, Communication & Interpersonal Skills: Leadership through Self-Mastery


Who Do You Think You Are? Self-Mastery, Reality and Responsibility

  • Taking charge of your Brain
  • Reaching Success based upon your Paradigm
  • Understanding the Emotional Loop
  • Gaining Power and Freedom by taking Responsibility
  • Analysing the Power of Beliefs
  • Utilizing Emotion to Drive Action
  • Directing your Focus
  • Understanding Visual, Auditory and Kinaesthetic Sub Modalities


Vision and Integrity

  • Analysing the Impact of Values on Your Vision
  • Understanding How Your Values Influences your Purpose
  • Designing Your Destiny with the Power of Vision
  • Creating a Powerful Vision
  • Operating with Personal Integrity
  • Achieving Positive Self-renewal
  • Building Self-confidence
  • Harnessing the Power of Enthusiasm
  • Strengthening your Courage


Advanced Communication Skills

  • Communicating with Intention
  • Breaking Negative Patterns
  • Understanding the Communication Process
  • Creating Effective Oral Communication
  • Understanding the Relationship of Verbal and Nonverbal Communication
  • Utilizing Active Listening Techniques
  • Dealing with Difficulties in Communication
  • Analysing Communication Styles: Aggressive, Passive and Assertive




  • Understanding the Importance of Emotional Intelligence
  • Developing Self-awareness, Motivation, Empathy and Social Skills
  • Moving to a New Model of Empowerment
  • Recognizing 21st Century Leadership Skills
  • Interpreting Institutional and Interactive Leadership
  • Comprehending the Difference between Leadership and Management
  • Utilizing Effective Situational Leadership
  • Learning the 4 Es of Leadership at GE: energy, excite, edge and execute
  • Evaluating the Leadership Secrets of Jack Welch
  • Investigating Theories of Motivation


The Public Face of the Mature Leader

  • Making Successful Presentations
  • Influencing through appeal to Achievement of a Vision
  • Influencing through the Utilization of Logic
  • Influencing through a Genuine People Orientation
  • Displaying Personal Power in Communications
  • Overcoming the Failure Mechanism
  • Running Productive Meetings
  • Reviewing the Course


Module II – Managing & Motivating Towards Excellence: Skills, Competencies, Traits & Techniques


Adopting the New Organisational Culture through Understanding People

  • Importance of Perception
  • Perception in the Workplace
  • Maximizing our Perceptual Ability
  • Type & Trait Theories of Human Personality
  • Understanding Personality Styles
  • Optimizing our Personality Strengths
  • Removing Emotional Blind Spots
  • Appropriate Self-disclosures


Motivating Employees

  • Understanding Motivation
  • Motivating Ourselves and Others
  • Applying Theories of Motivation in the Workplace
  • How leaders can motivate employees?
  • Removing Blocks to Motivation
  • Motivation for Excellent Performance
  • Motivating a High Performance Team
  • The Art of Giving and Receiving Criticism


Motivating Innovative & Creative Thinking in the Workplace

  • Psychological Principles of Creativity in the Workplace
  • Encouraging Creativity for Continuous Improvement
  • Convergent & Divergent Thinking
  • Understanding and Managing Creative People
  • Stages of the Creative Process: Preparation, Incubation, Illumination & Verification
  • Transforming Blocks to Creativity
  • Creativity for Business Breakthroughs
  • Divergent Thinking Skills for Innovative Leadership


The New Leader

  • Psychological Principles of Leadership
  • Theories of Leadership
  • Leadership for Managing Performance
  • Transactional Leadership & Transformational Leadership
  • Visionary & Competent Leadership
  • Developing Leadership Integrity
  • Innovative Leadership for Excellent Performance
  • Being Prepared to Lead

DAY 10

Managing for Excellence

  • Development of Vision, Mission, Key Goals and Key Processes
  • Optimizing the Leader’s Natural Strengths
  • Integrity & Compassion for Accountable Leadership
  • Leadership for Performance Management
  • Managing Change and getting others involved
  • Leading by Example
  • Inspirational Leadership